Shipping Policy

International Shipping

We proudly ship to customers worldwide through our fulfillment partner, Zendrop.

Please note that some countries require additional customs documentation, including tax identification numbers or personal identification numbers, for customs clearance. If required by your country, this information must be entered accurately during checkout.

Failure to provide the correct information may result in shipping delays, returned packages, additional customs charges, or confiscation by local customs authorities.

Customers are responsible for complying with their country's import regulations.

Order Processing

Orders are typically processed within 1–3 business days.

During holidays, promotional events, or high-demand periods, processing may take up to 5 business days.

Orders are processed on business days only (Monday–Friday).

Once your order has been processed, you will receive a shipping confirmation email containing your tracking information.

Shipping Locations

Our products are shipped from fulfillment centers located in:

• United States
• China

United States Warehouse

Products stocked in our U.S. warehouse are shipped only within the United States.

Estimated Delivery: 3–5 business days after processing.

China Warehouse

Products shipped from China are available for delivery worldwide, including:

• United States
• Canada
• Europe
• United Kingdom
• Australia
• Asia
• Latin America
• Many other international destinations

Estimated Delivery: 10–15 business days after processing.

Shipping times may vary depending on customs clearance, local carriers, and seasonal demand.

Shipping Costs

Shipping costs are calculated individually for each product based on:

• Product weight
• Product dimensions
• Destination country
• Shipping method
• Supplier location

Shipping charges are displayed during checkout before payment is completed.

There are no hidden shipping fees.

Estimated Delivery Times

Please note that delivery estimates are approximate and may vary due to customs inspections, local postal services, weather conditions, or carrier delays.

Tracking Your Order

Once your order has shipped, you will receive a tracking number via email.

Tracking information may take 24–48 hours to appear after the shipping label has been created.

Shipment Status Guide

Information Received

Your shipping label has been created. The carrier has not yet scanned your package.

In Transit

Your package is moving through the shipping network toward its destination.

Out for Delivery

Your package is with the local carrier and scheduled for delivery.

Available for Pickup

Your package is waiting at your local post office or pickup location. Please collect it promptly to avoid it being returned.

Delivered

Your order has been successfully delivered.

Delivery Failed

Delivery was unsuccessful due to reasons such as:

• Recipient unavailable
• Incorrect address
• Delivery rescheduled

Please refer to your tracking information for additional details.

Alert

An issue has occurred during shipping, such as:

• Incorrect shipping address
• Customs delay
• Returned shipment
• Lost or damaged package

If your tracking shows an Alert status, please contact us for assistance.

Expired

The shipment has been in transit for an unusually long period without delivery.

Please contact our support team so we can investigate and provide an appropriate solution.

No Tracking Updates

If your tracking number shows no updates:

• Please allow 24–48 hours after receiving your tracking number.
• It is common for tracking information to remain inactive until the carrier scans the package.
• If tracking has stopped updating after previously showing movement, please allow up to 3 business days for the next scan.

Shipping Couriers

We work with trusted international and domestic shipping partners.

The courier used for your order is automatically selected based on:

• Warehouse location
• Destination country
• Parcel size and weight
• Carrier performance
• Shipping route efficiency

Because of this, different orders may be shipped using different carriers.

Shipping Delays

While we strive to deliver every order on time, delays may occasionally occur due to:

• Customs inspections
• Severe weather
• National holidays
• High shipping volumes
• Carrier disruptions

We appreciate your patience and understanding in these situations.

Shipping Address Changes

Please ensure that your shipping address is correct before placing your order.

If you need to change your shipping address, contact us as soon as possible.

Address changes can only be made before your order has been fulfilled.

Once an order has shipped, we are unable to modify the delivery address.

Faster Shipping Options

For customers within the United States, products shipped from our U.S. warehouse typically arrive much faster than internationally fulfilled items.

If faster delivery is important, we recommend selecting products labeled "Ships From: United States" whenever available.

Contact Us

If you have any questions regarding shipping, delivery times, or your order status, please contact our customer support team.

We are always happy to assist you and ensure your shopping experience is as smooth as possible.